Welcome to Springfield Utility Board's customer portal for viewing and paying bills.
New to SUB's online customer portal?
Sign up by clicking on the "Register" button, and you can:
* Make the switch to paperless statements
* Link multiple SUB accounts to your profile
* View your statements
* View your payment and usage history
* Pay your bill
* Sign up to receive text or e-mail notifications
* Un-Register at any time
** A note to users of Internet Explorer 11: you won't be able to view your billing statements unless you have Adobe Acrobat Reader.
You may download a free version of Acrobat Reader here https://get.adobe.com/reader. Or, use an alternative web browser such as Mozilla Firefox, Google Chrome, or Microsoft Edge (on Windows 10) to view statements.
Having trouble logging in? Please see our Frequently Asked Questions.
Effective January 18, 2025: To improve upon existing security measures, you will need to reset your password to login the first time after the 18th. To do so please, click the “Reset Password” button, enter your username and then “Submit”. An email to reset your password will be sent to the email address you used when you created your username. If you need further assistance, please contact the utility office.